Zane is blinking through a haze of surfactant-induced misery, trying to make sense of the third paragraph on his new employer’s internal portal. My own eyes are currently a vibrant, pulsating shade of crimson because I managed to dump a handful of eucalyptus shampoo directly into my face this morning. It is a blinding, chemical betrayal. But even through this watery, stinging veil, the words on the screen are more painful than the soap. The company-a firm that apparently manufactures industrial cooling valves-describes itself as a ‘pioneer in thermal equilibrium optimization through leveraged synergistic hardware-software integration.’ Zane has read this 19 times. He is 29 minutes into his first day. He still doesn’t know if he’s supposed to sell the valves, fix them, or pray to them.