The memo landed in 3,433 inboxes with the digital thud of a guillotine. Effective immediately, all use of the messaging app ‘Signal-Wave’ was banned. Citing security protocols and data sovereignty, the CIO’s words were sharp, absolute. It was a digital iron fist. The next morning, the chatter didn’t stop. It just moved. It migrated to an obscure platform called ‘EchoChat’ that 93% of the IT department had never even heard of. The rebellion wasn’t quashed; it just changed its name.
A Crucial Insight:
Shadow IT isn’t a rebellion.It’s a diagnosis.
It’s the most honest feedback you will ever get on your company’s official tools, because it’s feedback backed by action, not just words